A damaged truck and home are seen in Black Mountain, North Carolina on October 3, 2024 after the passage of Hurricane Helene ( AFP / Allison Joyce)

Misinformation swirls over $750 assistance for US hurricane survivors

Confusion over the federal relief available to disaster victims has proliferated online since Hurricane Helene carved through the southeastern United States, including claims that the Federal Emergency Management Agency (FEMA) is only offering $750 loans. This is false; the agency has said the assistance, intended for immediate emergency supplies such as food and water, does not need to be paid back.

"The $750 is a loan. It's not free. They're not giving it to you. It's a loan," a man says through tears and against the backdrop of dramatic music in an October 4, 2024 TikTok video with more than 425,000 views.

"And if you don't pay back that $750 loan within a year, they're going to seize your property. So do not take the money."

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Screenshot from X taken October 7, 2024

Similar posts -- many sharing the same video -- spread across platforms such as Facebook, Instagram and X after Helene ravaged North Carolina and other states, causing damage estimated at tens of billions of dollars and killing at least 230 people as of October 8.

Misinformation about government aid has flourished online as communities seek relief -- and as the state of Florida braces for another potentially catastrophic storm in Hurricane Milton.

The online claims that FEMA's $750 emergency assistance is a loan are part of that trend.

"This is not true. We do not ask for this money back," Jaclyn Rothenberg, the agency's director of public affairs, said October 5 on X in response to the allegations (archived here).

FEMA referred AFP to its "Hurricane Rumor Response" webpage, which says that "in most cases, FEMA grants do NOT have to be paid back" and that the agency "cannot seize your property or land" (archived here). Another webpage titled "Myth vs. Fact: Disaster Assistance" reiterates that (archived here).

Not a loan

FEMA, which coordinates the federal response to disasters when states request help, is providing the one-time, $750 per-household payments to Helene survivors under Serious Needs Assistance, a program the Biden administration announced in January.

The initiative is meant to "help cover immediate expenses related to sheltering, evacuation and meeting basic household needs," according to the press release introducing it (archived here).

The agency's program reference guide says the money is meant "to pay for emergency supplies like water, food, first aid, breast-feeding supplies, infant formula, diapers, personal hygiene items, or fuel for transportation" (archived here). Survivors who qualify must apply within 30 days of a disaster declaration.

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A view inside Federal Emergency Management Agency (FEMA) headquarters as US Vice President and Democratic presidential candidate Kamala Harris attends a briefing about Hurricane Helene in Washington on September 30, 2024 (AFP / Brendan SMIALOWSKI)

Jason Thomas Barnosky, associate director of the RAND Corporation's Disaster Management & Resilience Program (archived here), confirmed in an October 8 email that the $750 aid is a one-time payment that the agency does not consider a loan.

FEMA's rumor response page says recipients only have to pay the agency back if they get duplicate benefits through an insurance provider or another source.

"If you have insurance that covers your temporary housing costs, but you ask FEMA to advance you some money to help you pay for those costs while your insurance is delayed, you will need to pay that money back to FEMA after you receive your insurance settlement."

More assistance available

FEMA has also pushed back on its website and social media against another false narrative, echoed by Republican presidential nominee Donald Trump, that the agency is capping assistance at $750 (archived here, here and here).

"There are other forms of assistance that you may qualify for to receive and Serious Needs Assistance is an initial payment you may receive while FEMA assesses your eligibility for additional funds," the agency's rumor response page says.

An October 4 press release about Helene relief efforts lists several kinds of additional aid survivors may be eligible to receive, including money to help repair or replace a damaged home (archived here). Other types of assistance could cover the repair or replacement of personal property and the costs of temporary lodging, medical or dental care, funerals, childcare and transportation.

The maximum aid for fixing or rebuilding a home, for example, is $42,500 (archived here). The exact amount depends on the damage assessed during a FEMA inspection.

Those seeking assistance can apply online at disasterassistance.gov, by calling 1-800-621-3362 or by downloading FEMA's app

AFP has fact-checked other misinformation about hurricanes here.

Nahiara S. Alonso contributed to this report.

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